• Public Disclosure

Dash Financial Services

Public Disclosure Statement

Dash Financial Services (“Dash Financial”), trading as Dash Financial Services, is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority (FMA) to provide financial advice. Our FSP number is FSP1006434. You can contact us at:

  • Physical address: 164 Wairere Road, RD 2, Auckland, 0782, New Zealand

  • Postal address: 164 Wairere Road, RD 2, Auckland, 0782, New Zealand

  • Phone: 642102472087

  • Email: jay@dashfinancial.co.nz

  • Website: dashfinancial.co.nz

 

Nature and Scope of Our Advice Services Provided

  • Home loans
  • KiwiSaver advice
  • Home Sum & General Insurance advice

Home Loan and Lending Providers

AIA
ANZ
ASAP Finance
ASB
Avanti
Basecorp
Bizcap
Bluestone
BNZ
Co- Operative Bank
Cressida Capital
DBR
Heartland Bank
First Mortgage Trust
Heartland Bank
Liberty
NZCU
Pallas Capital
Pepper Money
Plus Finance
Prospa
Resimac
SBS
Southern Cross Partners
The Cooperative Bank
Vincent Capital
Westpac

KiwiSaver Providers

Booster, Generate, NZ Funds & Milford Asset Management

Duties and Obligations

We are bound by the duties of the Financial Markets Conduct Act (FMCA) (sections 431I, 431K, 431L, 431M) to:

  • Prioritise your interests: We take all reasonable steps to ensure our interests do not materially influence our advice to you.
  • Act with care, diligence, and skill: We provide advice with the utmost care, diligence, and skill.
  • Meet competency standards: We maintain the competence, knowledge, and skill-set outlined in the Code of Conduct.
  • Uphold ethical standards: We adhere to the ethical behaviour, conduct, and client care standards set out in the Code of Conduct.

Six Step Advice Process

We follow a six-step advice process whenever providing financial advice. This process ensures we meet our regulatory duties and obligations:

  1. Establishing the client-advisor relationship.
  2. Gathering client data and determining your goals and expectations.
  3. Analysing and evaluating your financial position.
  4. Developing and presenting our written advice.
  5. Overseeing the implementation of the plan.
  6. Monitoring and reviewing the plan.

Commission

Dash Financial receives remuneration from lenders and insurers when a loan is drawn down or an insurance policy is issued. Dash Financial may also receive ongoing commission from KiwiSaver and investment providers to cover the expense of providing ongoing support and advice.

We will provide you with a detailed breakdown of any commissions or fees applicable to your specific situation before proceeding with any recommendations.

Mortgages & Lending
Dash Financial Services limited will receive commissions at settlement from the relevant lender if you choose to take out a mortgage following my advice. The commissions are between .1% and 1% of the initial mortgage balance or amount funded. I may/will also receive .1% to .25% of the mortgage balance on each anniversary.

Kiwisaver
Dash Financial Services Limited will receive commission for introducing you to a provide and for any advice provided to you. The commission is up to $300 on joining the Scheme (depending on the size of your contributions within the first 12 months), and/ or an ongoing amount, ranging from .2% per annum to 0.50% per annum of your account balance.

Conflicts of Interest

We are committed to prioritising your interests and providing you with objective advice. We manage conflicts of interest through a comprehensive process that includes:

  • Following a documented advice process that considers your circumstances and goals.
  • Researching a broad range of suitable products and providers.
  • Undergoing annual training on conflict management.
  • Maintaining a register of conflicts of interest that is regularly reviewed and managed.
  • Being subject to regular audits and compliance reviews.

Complaints Handling and Dispute Resolution

If you are not satisfied with our service or financial advice, please contact us as soon as possible. We will try our best to resolve the issue promptly and effectively.

Internal Complaints Process

  • Contact Jayant Diesh with your concerns by calling +641202472087 or emailing jay@dashfinancial.co.nz You can also write to us at 164 Wairere Road, RD 2, Auckland, 0782, New Zealand.
  • We will follow our internal complaint process to investigate your complaint and propose a resolution.
  • We aim to resolve complaints within 10 working days.

External Dispute Resolution Scheme

If we cannot resolve your complaint to your satisfaction, you can contact the Financial Services Complaints Ltd (FSCL), our external dispute resolution provider. FSCL provides a free and independent service to help investigate or resolve your complaint.

  • FSCL membership number: 9154
  • FSCL contact information:
    • Phone: 0800 347 257
    • Email: info@fscl.org.nz
    • Address: PO Box 5967, Lambton Quay, Wellington, 6145